it's ultimate solution is being in heaven and eternity. loving one another and hugging one another and saying, we're going to double down on love. >> heather: right here at this time of year, christmas, hanukkah and little children excited about presents and gifts the time what is a time of hope, how do these families move forward during this time in particular? we heard families and residents taking down their christmas decorations because they feel guilty? >> that is understandable. we're not spiritual beings but we're emotional beings and we're spiritual beings. those three elements needs to be respected. i would never go in here is the theological solution. i would be there closely psychologically and emotionally and make sure their physical needs are met. neighbors bringing food over to neighbors and neighbors sending cards and gifts. we heard that from mike tobin people sending ted dpi bears. that is god's way of reaching out to those that suffer. you and me being the hands and feet of jesus. >> heather: what should other people say